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Welcome to the internet site of Rylands of Hawthorn & Kew. You can visit the Rylands Internet site without telling us who you are. Particular sections of this Internet site may ask you to send Rylands personal information or messages, including your name, address, phone number and contact email address. You are under no obligation to provide Rylands with these details, except to the extent that you wish to access the services provided by the Rylands internet site. It is our intention in this Privacy Policy to inform you before we collect personal information from you on the Internet. By visiting the Rylands Internet site, you are accepting the practices described in this Privacy Policy.


Your personal information is very important to you, and Rylands considers that you should have a right to control the use and disclosure of that information. Information collected by Rylands will only be disclosed in accordance with the terms of this Privacy Policy.

Specifically, at different times, Rylands may collect all or some of the following information from its Internet site:

2.1 Statistical Information

Rylands collects statistical information regarding the use of its Internet site. This collection includes your computer’s Internet Protocol (IP) address and the date and time of your visit. This information is collected to provide Rylands with information about the use of its site and to help it maintain and develop the site to provide better information to users.

2.2 Cookies

Rylands, in order to enhance functionality, may use cookies on its website. The unique user ID contained within a cookie automatically identifies your computer – but not you – to our servers every time you visit our site. Cookies by themselves cannot be used to find out the identity of any user. It involves the collection of information about your computer, including your habits when accessing the Rylands Internet site and any personal information you provide in customising this site. You can prevent this collection of information by disabling your web browser from accepting cookies. This will not prevent you from accessing the Rylands Internet Site; however, it may prevent you from utilising all the features in the Rylands Internet Site.

2.3 Requested Personal Information

You may be requested to provide Rylands with personal information including your contact details and e-mail address so that we can send you newsletters, promotional material or further information about Arcadia Group products and services or if you want to have access to specific services for registered Users or Members of the Internet Site. Personal information will only be requested if it is necessary to provide a service to you.

In this instance, you should read the Rylands Use and Disclosure policy in clause 3.


Rylands will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of, information provided by a user to Rylands Internet site for a purpose other than the primary purpose of collection (a ‘secondary purpose’), except to the extent:

  • that the secondary purpose is related to the primary purpose of collection and that you would reasonably expect Rylands to use or disclose the information for the secondary purpose;

  • that you have consented to the use of the information for the secondary purpose;

  • that information provided by you, including information relating to transactions, may appear in aggregate form for the purpose of providing statistical information within Rylands or to third parties. This information will not identify you;

  • necessary in order to enforce any of the terms of an agreement between you and Rylands;

  • that Rylands has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities;

  • required or specifically authorised by law; and

  • provided in co-operation with any governmental authority.


Where Rylands collects information from you, we will provide you with access to your information at your request except to the extent that:

  • the request for access is frivolous or vexatious;

  • providing access would have an unreasonable impact on the privacy of others;

  • the information relates to existing legal dispute resolution proceedings between you and Rylands,  and the information would not be accessible by the process of discovery in those proceedings; or

  • providing access would reveal the intentions of Rylands in relation to negotiations with you in such a way as to prejudice those negotiations.

Where information about you is found to be incorrect, incomplete or out of date, Rylands will correct, update, erase or amend the information as appropriate.


Rylands may link to other Internet sites. It is important that you are aware that any such links are not subject to the same privacy policies and restrictions seen in this Privacy Policy. Please read carefully any policy documents or terms and conditions that appear on linked Internet sites before disclosing any personal information. Rylands is not responsible for any practices on linked Internet sites that might breach your privacy.


Rylands acknowledges that security is important. Rylands stores your personal information in secure environments to safeguard it from misuse, disclosure, alteration or destruction. By using the Rylands Internet site you agree that he Internet is inherently insecure. Rylands will use its best endeavours to secure your personal information and cannot provide any definitive assurance regarding security of personal information. By accessing the Rylands Internet Site, you acknowledge that Rylands will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.


Rylands may, without notice, amend or modify this Privacy Policy by posting the amended Privacy Policy to the Rylands Internet Site.


Rylands welcomes any feedback you may have regarding our privacy policy. If you have any questions or queries relating to the policy, or if you have any suggestions or problems, please send an email using the email form on the contact page of the Rylands Website.

Thank you,

Rylands of Hawthorn & Kew

Part of the Arcadia Group

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